HOSPITAL CREDIT INVESTIGATOR

 DEFINITION:

 Under  direction,  performs field and office  investigation  work
 involved  in collecting delinquent patient accounts;  does  other
 related duties as required.

 NOTE: The definition and examples of work for this title are for
 illustrative  purposes only.  A particular  position  using  this
 title   may   not  perform  all  duties  listed   in   this   job
 specification.  Conversely, all duties performed on the  job  may
 not be listed.

 EXAMPLES OF WORK:

 Investigates  financial status of patients or  their  responsible
 relatives  for  the purpose of receiving  payment  of  delinquent
 accounts.

 Secures  information relevant to patient=s financial status  such
 as   name   of   employer,  salary,  references,  and   financial
 obligations.

 Evaluates financial status and determines payment schedule  based
 on ability to pay and the hospital collection policy.

 Accepts payments and issues receipts.

 Recommends the placement of liens.

 Makes  recommendations as to referral of delinquent  accounts  to
 the legal unit or collection agency for collection.

 Investigates wills, letter of administration, insurance policies,
 and assets to determine ability to pay.

 Speaks  with  patients or their responsible relatives  to  obtain
 voluntary compliance.

 Attempts to locate patients whose accounts are delinquent and who
 have moved without leaving forwarding addresses.

 May appear in court to offer testimony.

 Arranges partial payment plans.

 Prepares correspondence.

 Prepares reports.

 Maintains essential records and files.

 Will  be required to learn to utilize various types of electronic
 and/or  manual  recording and information  systems  used  by  the
 agency, office, or related units.

 REQUIREMENTS:

      EXPERIENCE:

      Two  (2)  years  of  experience in field  investigations  or
 collections.

      LICENSE:

      Appointees  will  be required to possess a driver's  license
 valid  in  New Jersey only if the operation of a vehicle,  rather
 than  employee mobility, is necessary to perform essential duties
 of the position.

 KNOWLEDGE AND ABILITIES:

 Knowledge  of collection work, hospital services and  rates,  and
 policies related to collection activities.

 Ability to carry out credit policies to prevent monetary loss.

 Ability  to maintain favorable relations with patients and  their
 relatives.

 Ability to deal tactfully and courteously with patients.

 Ability to make independent decisions.

 Ability to prepare reports.

 Ability to establish and maintain essential records and files.

 Ability  to  utilize  various types of electronic  and/or  manual
 recording and information systems used by the agency, office,  or
 related units.

 Ability  to  read, write, speak, understand, and  communicate  in
 English  sufficiently  to perform the duties  of  this  position.
 American  Sign  Language or Braille may  also  be  considered  as
 acceptable forms of communication.

 Persons  with  mental or physical disabilities  are  eligible  as
 long as they can perform the essential functions of the job after
 reasonable accommodation is made to their known limitations.   If
 the   accommodation  cannot be made because it  would  cause  the
 employer undue hardship, such persons may not be eligible.

 This job specification is applicable to the following title code:
Job
Spec
Code
Variant
State,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
02052
L
C
  
N/A
04
-

This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

 6/19/1997