Job Specification
SENIOR PUBLIC SAFETY TELECOMMUNICATOR
DEFINITION:
Under direction, takes the lead in receiving and responding to
telephone or other electronic requests for emergency assistance
including law enforcement, fire, medical, or other emergency
services and/or dispatches appropriate units to response sites;
does related work as required.
NOTE: The examples of work for this title are for illustrative
Purposes only. A particular position using this title may not
perform all duties listed in this job specification. Conversely,
all duties performed on the job may not be listed.
EXAMPLES OF WORK:
Provides orientation and training to new personnel.
Provides advice and assistance to Public Safety Telecommunicators
and trainees in the performance of their duties.
Assists the supervisor in planning operational procedures.
Prepares required administrative reports as directed.
Receives telephone or other electronic requests for emergency
assistance.
Determines the nature of the call and may transfer caller to
appropriate PSDP on determining the nature of the call.
Obtains, verifies, and records the location of the emergency, the name
of the caller, the nature, severity, and current status of the emergency,
and obtains any other appropriate information needed to secure a full
assessment of the circumstances.
Operates automatic number identification (ANI), automatic location
information (ALI), telecommunications devices for the deaf (TTY/TDD),
or other electronic devices to obtain and verify required data.
May be required to access foreign language interpreter service for
non-English speaking callers.
Maintains a reassuring and calming manner with callers to obtain required
information.
Persuades emergency callers to stay on the line.
In response to medical emergencies, provides first aid or CPR instructions
to stabilize the medical condition of persons until the arrival of professional
medical assistance.
In nonmedical emergencies provides precautionary instructions and
advice to help ensure the personal safety of persons and/or to minimize
the loss of property pending the arrival of fire, police, or other assistance.
Refers nonemergency situations to other appropriate public or
private agencies.
May dispatch nonemergency personnel or equipment.
Relays information or instructions to field units via radio or mobile
data terminal.
Utilizes video display terminal or computer oriented or radio equipment
to receive, monitor, record, summarize, and/or transmit data relating to
the emergency.
Determines the appropriate type of agency (ies) to respond to the specific
emergency or call for assistance.
Utilizes radio, telephone, and computerized or other electronic equipment
to dispatch specific law enforcement, fire, or medical assistance units to the
scene of an emergency based on preestablished response plans.
Seeks guidance from supervisory personnel when circumstances warrant
significant deviation from preestablished response plans.
Locates or contacts individuals needed to staff the response.
Coordinates the dispatching of units involving two or more government
jurisdictions.
Maintains and facilitates communication with responding units by receiving
and relaying information including confidential information to authorized
personnel.
Detects and takes alternative/corrective action when communication system
or program errors occur and reports malfunctions in accord with established
procedures.
Maintains a constant update on the status of emergency units in the field
and of on-call personnel.
May make entries, inquiries, cancellations, and modifications of records
in various systems and databases such as the National Crime Information
Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle
File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File,
Wanted Person File, Stolen or Embezzled or Counterfeited or Missing
Securities File, Stolen Boat File, hazardous material databases, and
hospital status files.
Answers questions about application of regulations or policies.
Receives and answers telephone, radio, and video display inquiries of
the NCIC and the SCIC for law enforcement agencies of the state.
Maintains and updates NCIC, SCIC, and other records and files.
Maintains the official station record and/or maintains a daily log of all
incoming and outgoing communications.
Activates emergency alert systems such as bells, sirens, beepers, and
tone-activated devices.
May inspect fire alarm and circuit indicator panels to ascertain whether
they are functioning properly.
Prepares reports and statistical data.
Inspects and makes minor adjustments or very minor repairs to
communications and related equipment.
Will be required to learn to utilize various types of electronic and/or
Manual recording and computerized information systems used by
the agency, office, or related units.
REQUIREMENTS:
EXPERIENCE:
Two (2) years of experience in work involving the receiving, transmitting,
and relaying of video display and/or radio messages and in the receiving,
relaying and recording of complaints and requests for emergency assistance
which shall have included the use of video display, data processing, automatic
number identification, automatic location identification, switching equipment,
or other computer oriented equipment.
NOTE: Public Safety Answering Points (PSAP) means the first point
of reception of a 9-1- 1 call. Public Safety Dispatch Points (PSDP) means a
location which provides dispatch services for one or more public safety agencies.
Appointees to positions at Public Safety Answering Points and at some Public
Safety Dispatch Points must have achieved training and certification by the
Office of Emergency Telecommunications Services (OETS) in the Department
of Law and Public Safety as required by N.J.A.C. 17:24-2.2.
LICENSE:
Appointees will be required to possess a driver's license valid in New Jersey
only if the operation of a vehicle, rather than employee mobility, is necessary
to perform the essential duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of methods for operating communications systems.
Knowledge of procedures used for emergency medical treatment.
Knowledge of information required for documenting emergency
situations and calls.
Knowledge of emergency medical, fire, police, and other emergency
terminology.
Knowledge of the functions of the operating units or departments
within the agency or jurisdiction.
Knowledge of procedures for dispatching emergency and nonemergency
equipment and personnel.
Knowledge of organizational lines of communication.
Knowledge of the types, disadvantages, and advantages of available
communication systems.
Knowledge of security procedures involved in the dissemination of information.
Knowledge of emergency management procedures.
Knowledge of established safety procedures and guidelines.
Knowledge of the geography and street locations of the community served.
Knowledge of procedures for investigating and resolving complaints.
Ability to organize and assign work to subordinates.
Ability to transmit the orders of supervisory officers to subordinate staff.
Ability to operate automatic location identification (ALI), automatic number
identification (ANI), and other communications equipment in a complex
communications program.
Ability to learn the purpose, functions, and operations of various law
enforcement and other information systems and the statewide 9-1-1
Enhanced Emergency Telephone System.
Ability to answer voice and TTY/TTD (telecommunications devices for
the deaf) telephone calls received from the public.
Ability to operate a Computer Aided Dispatch (CAD) system.
Ability to provide clear instructions and guidance to callers in emergency
situations.
Ability to establish goals and set priorities.
Ability to relay instructions or questions accurately and clearly.
Ability to comprehend, interpret, and evaluate relevant information from
various types of source materials.
Ability to obtain and analyze facts to reach logical conclusions.
Ability to read and discern visual images on a variety of media.
Ability to apply existing call codes to emergency situations.
Ability to organize assigned communications work and develop
appropriate work methods in accord with established procedures.
Ability to obtain information from physically or emotionally
distressed individuals.
Ability to interact with people who are in differing situations.
Ability to work both independently and as part of a team.
Ability to take accurate and complete messages.
Ability to understand, remember, and carry out oral and
written instructions.
Ability to decode call locations using appropriate equipment.
Ability to recognize incorrectly transmitted messages, codes,
or error input.
Ability to read road maps.
Ability to collect information from both English speaking and
non-English speaking individuals.
Ability to prepare reports and statistical data and to keep
accurate records.
Ability to count, add, and subtract whole numbers.
Ability to speak clearly, concisely, and in a professional manner.
Ability to comprehend and apply basic laws and regulations including
the laws, rules, regulations, standards, policies, and procedures of the
Federal Communications Commission and of the New Jersey State
Office of Emergency Telecommunications Services.
Ability to ensure that calls are sent accurately and promptly.
Ability to maintain the confidentiality of information received.
Ability to make entries to the NCIC and SCIC and maintain those
records in current condition.
Ability to learn to utilize various types of electronic and/or manual
recording and information systems used by the agency, office, or
related units.
Ability to read, write, speak, understand, or communicate in English
sufficiently to perform the duties of this position. American Sign
Language or Braille may also be considered as acceptable forms
of communication.
Persons with mental or physical disabilities are eligible as long as
they can perform the essential functions of the job after reasonable
accommodation is made to their known limitations. If the accommodation
cannot be made because it would cause the employer undue hardship,
such persons may not be eligible.
This job specification is applicable to the following title code: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 03262@ | | L | C | | N/A | 07 | | - |
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
11/08/2004 |
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