SENIOR RECEPTIONIST/TELEPHONE OPERATOR
                        SENIOR RECEPTIONIST

 

DEFINITION


 Under direction, takes the lead over assigned employees and/or
 performs the more difficult work involved in receiving visitors,
 ascertaining their wants, providing them with information, and/or
 directing them to the proper persons; does other related work as
 required.

 NOTE: The examples of work for this title are for illustrative
 purposes only. A particular position using this title may not perform
 all duties listed in this job specification. Conversely, all duties
 performed on the job may not be listed.

 
EXAMPLES OF WORK:


 Organizes assigned work from established programs, and develops
 effective work methods.

 Guides, instructs, and assigns tasks to staff.

 Participates in and is responsible for the work of staff.

 Performs the more difficult work involved in receiving visitors and
 ascertaining their wants, providing them with information, and/or
 directing them to the proper persons.

 Answers the more difficult telephone inquiries and gives information
 according to prescribed procedures.

 Sees that visitors who have scheduled appointments are seated and that
 all persons concerned are notified.

 May operate a telephone switchboard and/or perform varied clerical
 work.

 Maintains records and files.

 Maintains documents from varied forms of copy.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and computerized information systems used by
 the agency, office, or related units.

 REQUIREMENTS:

           EXPERIENCE:

           One (1) year of experience in clerical and/or reception
 work.

           LICENSE:

           Appointees will be required to possess a driver's license
 valid in New Jersey only if the operation of a vehicle, rather than
 employee mobility, is necessary to perform the essential duties of the
 position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of relevant rules, regulations, policies, programs,
 functions, layout, and personnel.

 Knowledge of office methods, practices, and equipment.

 Ability to organize assigned work and develop effective work methods.

 Ability to meet and act courteously and effectively with people.

 Ability to provide information in person or over the telephone
 accurately and understandably.

 Ability to comprehend established office routines, rules, and
 regulations.

 Ability to take the lead over assigned employees.

 Ability to maintain records and files.

 Ability to learn to utilize various types of electronic and/or manual
 recording and information systems used by the agency, office, or
 related units.

 Ability to read, write, speak, understand or communicate in English
 sufficiently to perform the duties of the position. American Sign
 Language or Braille may also be considered as acceptable forms of
 communication.

 Persons with mental or physical disabilities are eligible as long as
 they can perform the essential functions of the job after reasonable
 accommodation is made to their known limitations. If the accommodation
 cannot be made because it would cause the employer undue hardship,
 such persons may not be eligible.

 LG - 03552@ MCK 8/01/00

 This job specification is for local government use only.

                        TELEPHONE OPERATOR

 

DEFINITION


 Under direction, operates one or more positions on a single or
 multiple position console in a private branch exchange (PBX) or
 Centrex switchboard, provides information to clients, and does related
 clerical tasks and other work as required.

 NOTE: The examples of work for this title are for illustrative
 purposes only. A particular position using this title may not perform
 all duties listed in this job specification. Conversely, all duties
 performed on the job may not be listed.

 
EXAMPLES OF WORK:


 Places and receives local, regular, toll and long distance calls and
 relays intra-system calls.

 Provides directory assistance and assistance placing calls including
 conference calls; advises callers of telephone number if extension is
 busy.

 Provides general information regarding agency organization, location
 and staff; directs requests for other information to the correct staff
 member or organization.

 Assists callers using the automated telephone system.

 May monitor calls received by the automated system to ensure that the
 system is functioning.

 May connect calls made to places outside of New Jersey using SCAN
 (State Controlled Automatic Network) and WATS (Wide Area Telephone
 Service) lines.

 Maintains records on all reported trouble with the telephones and on
 conference calls.

 In a private branch exchange (PBX) unit:

 May operate a multiple position switchboard.

 Keeps records on telephone bills, frequently called numbers, the
 number of calls made monthly, phone trouble, repairs and other items.

 Takes orders for telephone directories.

 Performs simple clerical tasks including receiving and sorting mail,
 stamping outgoing letters, and filing.

 Receives and signs for registered and insured letters and packages.

 Directs visitors.

 Receives and records telephone reports, when on night duty, from
 attendants and security staff.

 May place emergency calls.

 Maintains records and files.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and computerized information systems used by
 the agency, office, or related units.

 REQUIREMENTS:

      LICENSE:

      Appointees will be required to possess a driver's license valid
 in New Jersey only if the operation of a vehicle, rather than employee
 mobility, is necessary to perform the essential duties of the
 position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of mechanical problems involved in operating a private
 branch exchange (PBX) or Centrex console.

 Knowledge of clerical routines.

 Ability to relay information.

 Ability to learn from oral and written explanations and from
 demonstrations.

 Ability to operate a private branch exchange (PBX) telephone or
 Centrex console.

 Ability to comprehend the internal organization and policies of the
 department, institution, or agency concerned.

 Ability to speak clearly.

 Ability to do simple clerical tasks and prepare bills.

 Ability to remember names, dates, and persons.

 Ability to keep records.

 Ability to learn to utilize various types of electronic and/or manual
 recording and information systems used by the agency, office, or
 related units.

 Ability to read, write, speak, understand, or communicate in English
 sufficiently to perform the duties of this position. American Sign
 Language or Braille may also be considered as acceptable forms of
 communication.

 Persons with mental or physical disabilities are eligible as long as
 they can perform the essential functions of the job after reasonable
 accommodation is made to their known limitations. If the accommodation
 cannot be made because it would cause the employer undue hardship,
 such persons may not be eligible.

 CODES: LG-04145@                MCK            7/16/03

 This job specification is for local government use only.

 TITLE CODE FOR DUAL TITLE: 03553@

 This job specification is for local government use only.