SENIOR RECEPTIONIST

 DEFINITION

 Under direction, takes the lead over assigned employees and/or
 performs the more difficult work involved in receiving visitors,
 ascertaining their wants, providing them with information, and/or
 directing them to the proper persons; does other related duties.

 NOTE: The definition and examples of work for this title are for
 illustrative purposes only.  A particular position using this
 title may not perform all duties listed in this job specification. 
 Conversely, all duties performed on the job may not be listed.

 NOTE: Appointments may be made to positions requiring bilingual skills.

 04884 - Bilingual in Spanish and English
 SPECIAL SKILL
 Applicants must be able to read, write, speak, understand, or communicate 
 in Spanish and English sufficiently to perform the duties of this position.

 08047 - Bilingual in Portuguese and English
 SPECIAL SKILL
 Applicants must be able to read, write, speak, understand, or communicate 
 in Portuguese and English sufficiently to perform the duties of this position.

 07370 - Bilingual in Vietnamese and English
 SPECIAL SKILL
 Applicants must be able to read, write, speak, understand, or communicate 
 in Vietnamese and English sufficiently to perform the duties of this position.

 EXAMPLES OF WORK:

 Organizes assigned work from established programs, and develops
 effective work methods.

 Guides, instructs, and assigns tasks to staff.

 Participates in and is responsible for the work of staff.

 Performs the more difficult work involved in receiving visitors
 and ascertaining their wants, providing them with information,
 and/or directing them to the proper persons.

 Answers the more difficult telephone inquiries and gives
 information according to prescribed procedures.

 Sees that visitors who have scheduled appointments are seated and
 that all persons concerned are notified.

 May operate a telephone switchboard and/or perform varied
 clerical work.

 Maintains records and files.

 Maintains documents from varied forms of copy.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and computerized information systems used
 by the agency, office, or related units.

 REQUIREMENTS:

 EXPERIENCE:

 One (1) year of experience in clerical and/or reception work.

 LICENSE:

 Appointees will be required to possess a driver's license
 valid in New Jersey only if the operation of a vehicle, rather
 than employee mobility, is necessary to perform the essential
 duties of the position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of relevant rules, regulations, policies, programs,
 functions, layout, and personnel.

 Knowledge of modern office methods, practices, and equipment.

 Ability to organize assigned work and develop effective work
 methods.

 Ability to meet and act courteously and effectively with people.

 Ability to give information in person or over the telephone
 accurately and understandably.

 Ability to comprehend established office routines, rules, and
 regulations.

 Ability to take the lead over assigned employees.

 Ability to maintain records and files.

 Ability to learn to utilize various types of electronic and/or
 manual recording and information systems used by the agency,
 office, or related units.

 Ability to read, write, speak, understand or communicate in
 English sufficiently to perform the duties of the position.
 American Sign Language or Braille may also be considered as
 acceptable forms of communication.

 Persons with mental or physical disabilities are eligible as long
 as they can perform the essential functions of the job after
 reasonable accommodation is made to their known limitations.  If
 the accommodation cannot be made because it would cause the
 employer undue hardship, such persons may not be eligible.

This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
Job
Spec
Code
Variant
State,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
03552@
L
C
  
N/A
03
-
04884
Bilingual In Spanish And English
L
C
  
N/A
03
-
08047
Bilingual In English And Portuguese
L
C
  
N/A
03
-

This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

 8/01/2000