RADIO DISPATCHER/KEYBOARDING CLERK 2

 RADIO DISPATCHER

 DEFINITION
  
 Under supervision during an assigned tour of duty, records telephone
 communications and receives and relays radio messages to various
 vehicles and to concerned personnel; does other related duties as
 required.

 NOTE:  The examples of work for this title are for illustrative purposes 
 only.  A particular position using this title may not perform all duties 
 listed in this job specification. Conversely, all duties performed on the 
 job may not be listed.

 NOTE:  Appointments may be made to positions requiring bilingual skills.

 04718- Bilingual in Spanish and English.
 SPECIAL SKILL			
 Applicants must be able to read, write, speak, understand, or communicate 
 in Spanish and English sufficiently to perform the duties of this position. 

 EXAMPLES OF WORK:

 Operates a radio at the control point of a radio communications
 system.

 Transmits and receives communications essential to official activities
 in accord with Federal Communications Commission regulations/policies,
 maintaining confidentiality of security assignments.

 Transmits and receives communications directly related to public
 safety and protection of life and/or property.

 Receives complaints and information concerning problems that occur.

 Maintains an accurate record of all incoming/outgoing communications.

 Performs subsidiary clerical work including reviewing/checking work
 reports for correctness and completeness; sorting/indexing vouchers,
 requisitions, or other materials either numerically, alphabetically,
 or using other predetermined classifications; assembling/sorting
 materials for distribution; maintaining employee time records;
 opening, time stamping, sorting, and numbering mail; and maintaining
 records of equipment transfers.

 May make entries, inquiries, cancellations, and modifications
 of records in various systems and databases such as the 
 National Crime Information Center (NCIS), State Crime 
 Information Center (SCIC), Stolen Vehicle File, Stolen 
 License Plate File, Stolen Missing Gun File, Stolen Article
 File, Wanted Persons File, Counterfeited or Missing Securities
 File, Stolen Boat File, Hazardous Material database, Hospital
 Status Files, etc.
 
 May receive and answer telephone, radio and/or video display
 inquiries of the NCIC and the SCIC for law enforcement agencies
 of the State.

 May respond to inquiries regarding the application of regulations 
 or policies.

 May be required to monitor security cameras or other related
 security equipment.

 Requests police, fire or medical units to areas where needed.

 Where it is required, may do keyboarding which is uncomplicated 
 and does not require speed.

 Prepares and maintains records of calls.

 Maintains records and files.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and information systems used by 
 the agency, office, or related units.

 REQUIREMENTS

 EXPERIENCE: 
 
 Six (6) months of experience in radio dispatching or work
 involved in the operation of radio and telephone equipment.

 Possession of a Commercial Radio Operator Permit/License 
 of any level issued by the Federal Communications Commission 
 may be substituted for the above experience.

 LICENSE:

 Appointees will be required to possess a driver's license valid in 
 New Jersey only if the operation of a vehicle, rather than employee
 mobility, is necessary to perform the essential duties of the
 position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of Federal Communication Commission rules, regulations, 
 and policies required to operate a short wave radio system.

 Knowledge of the operation of radio and telephone equipment.

 Ability to carry out oral and written directions.

 Ability to recognize and report situations/conditions which are
 potentially dangerous.

 Ability to remain calm and decisive in emergency situations.

 Ability to perform repetitive operations including answering inquiries
 without loss of equanimity, patience, or courtesy.

 Ability to operate telephone and radio equipment in a department
 communications program.

 Ability to organize assigned telephone and radio dispatching work 
 and develop effective work methods.

 Ability to perform tasks after receiving written or oral explanations 
 and demonstrations.

 Ability to write accurate, comprehensive reports.

 Ability to work effectively with associates, superiors, and others.

 Ability to cooperate with supervisory officers to ensure that calls
 are sent accurately and promptly.

 Ability to maintain records and files.

 Ability to utilize various types of electronic and/or manual
 recording and information systems used by the agency, 
 office, or related units.

 Ability to read, write, speak, understand, or communicate in
 English sufficiently to perform the duties of this position.  American 
 Sign Language or Braille may also be considered as acceptable 
 forms of communication.

 Persons with mental or physical disabilities are eligible as long
 as they can perform essential functions of the job after reasonable 
 accommodation is made to their known disabilities.  If the 
 accommodation cannot be  made because it would cause the 
 employer undue hardship, such persons may not be eligible.

 CODE:  02958     9/02/2017 

KEYBOARDING CLERK 2

DEFINITION:

Under limited supervision, performs moderately complex and non-routine 
clerical work involving the processing of documents in a variety of 
functions; performs moderately complex and non-routine clerical work 
requiring the utilization of keyboarding or typing skills; formats and key 
enters/types correspondence, documents, reports, charts and other 
materials on a computer console, typewriter, or other key entry device 
used by the agency; may provide guidance and assistance to staff; does 
other related duties as required.    

NOTE:  The examples of work for this title are for illustrative purposes only.  
A particular position using this title may not perform all duties listed in this 
job specification.  Conversely, all duties performed on the job may not be listed.

NOTE:  Keyboarding clerks typically spend a majority of their work time 
(more than 50%) typing or operating keyboard equipment.  Speed and 
accuracy are essential for all keyboarding positions.   

EXAMPLES OF WORK:

Key enters or types documents from handwritten draft into draft or final 
form according to prescribed formats by transferring information onto 
letters, reports, schedules, and itinerary.  

Key enters or types addresses on envelops, or information on forms, 
form letters, or other form-type documents. 

Edits, proofreads and performs spelling or grammar checks to ensure 
typographical accuracy.  

Key enters or types technical, scientific, financial, statistical, and other 
statements, reports, certificates, correspondence, memoranda, payrolls, 
vouchers, purchase orders, charts, forms, tabulations, bills, warrants, 
contracts, specifications, case records, manuscripts, and legal documents 
from copy, records, tapes, or other recording equipment.  

Provides guidance and assistance to staff.   

Utilizes printers and printing software to produce final documents; may 
make use of software packages such as standard word processing, 
spreadsheet, electronic mail (e-mail), desktop publishing and integrated 
software packages as required.  

Operates a magnetic tape, card or other automatic typewriter.  

Receives, screens, reviews and verifies documents.  

Reviews and checks assigned reports, applications, and other 
documents for corrections and completeness; refers problems to 
a supervisor for resolution.

Opens, time stamps, sorts, numbers, and distributes mail.
 
Maintains prepared mailing lists.
 
Receives applications, documents, forms and fees; screens, sorts 
and assembles this information for further processing.  

May wrap packages for shipment by mail or express.

Assembles materials for distribution.

Hand stamps letters, papers, and other documents.

Fills in and checks form letters, circulars, and forms as directed.

Compiles information and/or numerical data.  

Provides information in person or over the telephone; escalates the 
more difficult inquiries to appropriate staff.

May assist in requisitioning, storing, and distributing office supplies.

Schedules administrative proceedings as required; may process 
requests for scheduling changes.

Operates various types of office and mail processing machines such 
as a keyboard equipment, typewriter, calculators, computer printers, 
sorter, photo-copier, fax machine, stamping machine, labeling machine, 
etc.; may perform simple maintenance tasks such as adding toner, 
paper or changing print ribbons.  

When assigned to a school district, performs a variety of clerical, 
secretarial, and other administrative functions associated with the 
operation of a school or instructional program.  

Key enters or types simple or routine reports and/or assists in the 
preparation of reports by gathering data, tabulating results, and/or 
preparing simple charts.  

Maintains records and files.

Will be required to learn to utilize various types of electronic and/or 
manual recording and information systems used by the agency, office, 
or related units.

REQUIREMENTS:

EXPERIENCE:

One (1) year of clerical experience operating an alphanumeric keyboard 
or typewriter to produce documents such as letters, memos, reports, charts, 
forms and other materials.  

NOTE: Successful completion of a clerical training program with 
a minimum of 700 clerical training hours or 30 semester hour credits in 
secretarial science from an accredited college or university may be 
substituted for the experience requirement indicated above. Coursework 
must include keyboarding/typing skills, methods, and procedures; other 
courses may include, but not be limited to, office procedures, word 
processing, and business English.

NOTE:  Applicants will be required to demonstrate proficiency in 
keyboarding or typing.   

LICENSE:

Appointee will be required to possess a driver's license valid in New Jersey 
only if the operation of a vehicle, rather than employee mobility, is necessary 
to perform the essential duties of the position.

KNOWLEDGE AND ABILITIES:

Knowledge of office routines, equipment, and practices.  

Ability to operate an alphanumeric keyboard or typewriter with speed 
and accuracy to produce documents such as letters, memos, reports, 
charts, forms and other materials.   

Ability to format, use, and prepare forms, charts and other documents.  

Ability to proofread documents and correct errors.  

Ability to understand, remember, and carry out oral and written directions.

Ability to provide guidance and assistance to staff.  

Ability to comprehend established office routines and department regulations.

Ability to organize assigned clerical work and develop effective work methods.

Ability to make simple arithmetic calculations and tabulations.

Ability to perform tasks accurately within prescribed time frames.  

Ability to work effectively with associates, superior officials, and members 
of the public concerned with the work of the department.

Ability to operate and perform routine maintenance on office machines 
and other equipment.

Ability to maintain records and files.

Ability to utilize various types of electronic and/or manual recording and
information systems used by the agency, office, or related units after a 
period of training.  

Ability to read, write, speak, understand, and communicate in English 
sufficiently to perform duties of this position.  American Sign Language 
or Braille may also be considered as acceptable forms of communication.

Persons with mental or physical disabilities are eligible as long as they
can perform essential functions of the job with or without reasonable 
accommodation.  If the accommodation cannot be made because it 
would cause the employer undue hardship, such persons may not be 
eligible.

CODE 03256@      MER               3/26/2011

This job specification is for local government use only.

DUAL TITLE CODE:  05832