CHIEF PUBLIC SAFETY TELECOMMUNICATOR

 

DEFINITION


 Under direction, has charge of all activities of a communications
 center  and is responsible for the overall planning, review,  and
 implementation  of  the  entire  communication  system,  and  may
 oversee   the   work   of  several  Supervising   Public   Safety
 Telecommunicators; does related work as required.

 NOTE: The definition and examples of work for this title are for
 illustrative  purposes only.  A particular  position  using  this
 title   may   not  perform  all  duties  listed   in   this   job
 specification.  Conversely, all duties performed on the  job  may
 not be listed.

 
EXAMPLES OF WORK:

 Directs the accomplishment of assigned work operations within the
 limits  of  policies  and  guidelines established  by  management
 officials.

 Analyzes  work schedules, determines staffing levels,  equipment,
 material requirements, and methods to be used.

 Plans work assignments, deadlines, and other work projects.

 Assigns,  directs, reviews, and evaluates the work of subordinate
 employees.

 Assigns  tasks  to provide new employees with the experience  and
 training required to perform the work.

 Formulates training plans for assigned employees.

 Conducts  informal  training to broaden employee  skills  and  to
 provide backup skills by cross-training.

 Officially recommends employees for formal training courses  when
 necessary.

 Directs  subordinates in the receipt and disposition of telephone
 or other electronic requests for emergency assistance.

 Directs   employees   in  the  operation  of   automatic   number
 identification  (ANI),  automatic  location  information   (ALI),
 telecommunications  devices  for the  deaf  (TTY/TDD),  or  other
 electronic devices to obtain and verify required data.

 May  be  required to access foreign language interpreter  service
 for non-English speaking callers.

 In response to medical emergencies may assist subordinates in the
 provision  of  first  aid or CPR instructions  to  stabilize  the
 medical  condition of persons until the arrival  of  professional
 medical assistance.

 Relays  information or instructions to field units via  radio  or
 mobile data terminal.

 Directs  staff  in the utilization of video display  terminal  or
 computer oriented or radio equipment to receive, monitor, record,
 summarize, and/or transmit data relating to the emergency.
 Determines the appropriate type of agency(ies) to respond to  the
 specific emergency or call for assistance.

 Gives  advice and assistance to subordinate supervisors  whenever
 unusual or difficult problems arise.

 Develops estimates of budget requirements for use by higher level
 management in preparing the budget.

 Detects    and    takes   alternative/corrective   action    when
 communication  system  or  program  errors  occur   and   reports
 malfunctions in accord with established procedures.

 Directs  entries, inquiries, cancellations, and modifications  of
 records  in  various systems and databases such as  the  National
 Crime  Information  Center  (NCIC) and  State  Crime  Information
 Center  (SCIC), Stolen Vehicle File, Stolen License  Plate  File,
 Stolen-Missing Gun File, Stolen Article File, Wanted Person File,
 Stolen or Embezzled or Counterfeited or Missing Securities  File,
 Stolen  Boat  File,  hazardous material databases,  and  hospital
 status files.

 Acts  as  a  resource  regarding questions about  application  of
 regulations or policies.

 Directs  the  maintenance and update of  NCIC,  SCIC,  and  other
 records and files.

 Directs the maintenance of the official station record and/or the
 daily log of all incoming and outgoing communications.

 Activates emergency alert systems such as bells, sirens, beepers,
 and tone-activated devices.

 Directs the inspection of fire alarm and circuit indicator panels
 to ascertain whether they are functioning properly.

 Supervises the preparation of reports and statistical data.

 Supervises   the   inspection,   adjustment,   and   repair    of
 communications and related equipment.

 Will  be required to learn to utilize various types of electronic
 and/or manual recording and computerized information systems used
 by  the agency, office, or related units.

 REQUIREMENTS:

      EXPERIENCE:

        Five  (5)  years  of  experience  in  work  involving  the
 receiving,  transmitting, and relaying of  video  display  and/or
 radio messages, and in the receiving, relaying, and recording  of
 complaints and requests for emergency assistance which shall have
 included  the  use  of video display, data processing,  automatic
 number   identification,   automatic   location   identification,
 switching  equipment, or other computer oriented  equipment,  two
 (2) years of which shall have been in a supervisory capacity.

       NOTE: Appointees to positions at Public Safety  Answering
 Points  and  at  some  Public Safety Dispatch  Points  must  have
 achieved  training and certification by the Office  of  Emergency
 Telecommunications Services (OETS) in the Department of  Law  and
 Public Safety as required by NJAC 13:81-2.

      LICENSE:

       Appointees  will be required to possess a driver's  license
 valid  in  New Jersey only if the operation of a vehicle,  rather
 than   employee  mobility, is necessary to perform the  essential
 duties of the  position.

 KNOWLEDGE AND ABILITIES:

      Knowledge of modern supervisory techniques and principles.

      Knowledge of methods for operating communications systems.

        Knowledge   of  procedures  used  for  emergency   medical
 treatment.

       Knowledge of information required for documenting emergency
 situations and calls.

       Knowledge  of  emergency medical, fire, police,  and  other
 emergency terminology.

       Knowledge  of  the  functions of  the  operating  units  or
 departments within the agency or jurisdiction.

       Knowledge  of  procedures  for  dispatching  emergency  and
 nonemergency equipment and personnel.

      Knowledge of organizational lines of communication.

       Knowledge  of  the types, disadvantages, and advantages  of
 available communication systems.

        Knowledge   of   security  procedures  involved   in   the
 dissemination of information.

      Knowledge of emergency management procedures.

      Knowledge of established safety procedures and guidelines.

       Knowledge  of  the geography and street  locations  of  the
 community served.

       Knowledge  of  procedures for investigating  and  resolving
 complaints.

       Ability  to  supervise and work with a group  of  employees
 involved  in  receiving  and responding to  calls  for  emergency
 assistance, and in dispatching needed personnel and equipment.

       Ability  to  understand  the needs  of  the  users  of  the
 communications services being provided and to relate these  needs
 to  established  policies, system capabilities,  procedures,  and
 other related factors.

       Ability  to modify detailed plans due to special conditions
 encountered on the job.

        Ability   to  effectively  evaluate  the  performance   of
 employees.

      Ability to give assignments and instructions to employees.

       Ability to train employees and others in the performance of
 their assignments.

       Ability to supervise the preparation of statistical reports
 and the maintenance of records and files.
       Ability  to  direct  the operation  of  automatic  location
 identification (ALI), automatic number identification (ANI),  and
 other   communications  equipment  in  a  complex  communications
 program.

       Ability to learn the purpose, functions, and operations  of
 the  New  Jersey  Law  Enforcement  information  system  and  the
 statewide 9-1-1 Enhanced Emergency Telephone System.

      Ability to operate a Computer Aided Dispatch (CAD) system.

      Ability to establish goals and set priorities.

       Ability  to relay instructions or questions accurately  and
 clearly.

       Ability  to  comprehend, interpret, and  evaluate  relevant
 information from various types of source materials.

       Ability  to  obtain  and  analyze facts  to  reach  logical
 conclusions.

        Ability   to  apply  existing  call  codes  to   emergency
 situations.

      Ability to obtain information from physically or emotionally
 distressed individuals.

       Ability  to  interact  with people  who  are  in  differing
 situations.

      Ability to work both independently and as part of a team.

      Ability to take accurate and complete messages.

       Ability  to  understand, remember, and carry out  oral  and
 written instructions.

        Ability   to   decode  call  locations  using  appropriate
 equipment.

       Ability  to  recognize  incorrectly  transmitted  messages,
 codes, or error input.

      Ability to read road maps.

       Ability  to collect information from both English  speaking
 and non-English speaking individuals.

      Ability to count and to add and subtract whole numbers.

       Ability  to speak clearly, concisely, and in a professional
 manner.

       Ability  to comprehend and apply basic laws and regulations
 including the laws, rules, regulations, standards, policies,  and
 procedures  of the Federal Communications Commission and  of  the
 New Jersey State Office of Emergency Telecommunications Services.

       Ability  to  ensure  that  calls are  sent  accurately  and
 promptly.

       Ability  to  maintain  the confidentiality  of  information
 received.

       Ability  to make entries to the NCIC and SCIC and  maintain
 those records in current condition.

      Ability to utilize various types of electronic and/or manual
 recording and information systems used by the agency, office,  or
 related units.

      Ability to read, write, speak, understand, or communicate in
 English  sufficiently  to perform the duties  of  this  position.
 American  Sign  Language or Braille may  also  be  considered  as
 acceptable forms of communication.

      Persons with mental or physical disabilities are eligible as
 long as they can perform the essential functions of the job after
 reasonable accommodation is made to their known limitations.   If
 the  accommodation  cannot be made because  it  would  cause  the
 employer undue hardship, such persons may not be eligible.

 CODES: LG-06984                CAH                       1/12/96

 This job specification is for local government use only.