Job Specification
SENIOR COMPUTER SERVICE TECHNICIAN
DEFINITION
Under direction, takes the lead over other Computer Service
Technicians in repairing, servicing, and maintaining computer
system equipment and related peripheral devices; does other
related duties as required.
NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not
perform all duties listed in this job specification. Conversely,
all duties performed on the job may not be listed.
EXAMPLES OF WORK:
Performs and instructs other technicians in the full range of the
computer service tasks to be done.
Instructs other technicians in specific tasks and job techniques.
Checks on the work performed by other technicians to see that
proper procedures and instructions have been followed.
Takes the lead over other technicians.
Trains other technicians in the technical aspects of the work.
Diagnoses, troubleshoots, and repairs microprocessor systems,
related peripheral devices, and telecommunications hardware
including digital controllers.
Diagnoses, troubleshoots, and repairs telecommunications hardware
attached to minicomputers and/or mainframe computer based systems
including key systems, communication controllers, circuit and
board components, printers, modems, cables terminals, connectors,
disk drives, and CD ROMs.
Diagnoses, troubleshoots, and repairs all personal computers and
communications and peripheral equipment including memory boards,
disk controllers, monitors, personal computer type devices, hard
disk, floppy disks, power supplies, electronic switches,
multiplexers, modems, CDs= digial controllers, terminals,
printers, cables, and connectors.
Assembles and/or configures and tests microprocessors,
minicomputers, and/or mainframe computer based systems
according to user and/or application requirements and testing
prior to their release to field locations for installation.
Repairs electronic analog or digital computers and peripheral
equipment, following schematics, diagrams, and handbook
instructions.
Inserts test programs and data in computer and monitors
processing from maintenance or operator=s control panel,
comparing system performance and output to predetermined
standards to analyze cause of machine error or stoppage.
Operates or observes computer and peripheral equipment during
system and trouble localization tests to locate defective
circuits and isolate faulty units.
Tests suspect circuits, modules, and components, using
oscilloscope and other instruments to diagnose defects.
Solders faulty connections and adjusts, repairs, or replaces
defective electronic, electromechanical, or mechanical
components, according to service manuals, schematics, and
diagrams.
Performs preventive maintenance duties, such as cleaning unit,
mass replacing of transistors, tubes, or electronic components,
and testing circuitry by simulating extreme operating conditions
to locate and replace marginal components.
Checks new devices and/or systems as to their compliance with
specifications.
Prepares regular, accurate, and informative reports relative to
the operation and maintenance of microprocessor, minicomputer,
and/or mainframe computer based systems and telecommunications
hardware.
Instructs others in the proper operation of assigned systems.
Maintains a complete up-to-date library of manufacturers
catalogues, operating instructions, and repair manuals for all
equipment and provides updates with latest vendor technical
newsletter releases as required.
Reviews trouble data reports of equipment failures, completing
analysis of failure, and making repairs as required.
Prepares schematic wiring diagrams of auxiliary controller
circuitry for special controller sequences and campus wiring
configuration for either voice or data applications, including
local area networks.
Troubleshoots telecommunications lines including inhouse cable,
lease lines, and digital circuits for all remote or local
terminals and telecommunications hardware including those
peripheral devices attached to a microprocessor, minicomputer,
and/or mainframe computer based systems.
Maintains an inventory of frequently needed parts and supplies.
Prepares paperwork necessary to order new parts, supplies,
and equipment.
Determines whether sources of difficulty are hardware or software
related and refers software problems to the appropriate area of
responsibility.
Fabricates all types of computer cable for field or central
sites.
May install all communication and peripheral computer equipment
as necessary.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by
the agency, office, or related units.
REQUIREMENTS:
EXPERIENCE:
Three (3) years of experience in the maintenance and/or
repair of an electronic computer and various peripheral equipment
including communicatin lines and related equipment and/or problem
identification, repair, and resolution of telecommunications
hardware/software malfunctions.
NOTE: Possession of an Associate's degree in data
processing or computer service technology or electronics or
electronic engineering technology from an accredited college or
university or possession of a certificate showing satisfactory
completion of a formal training program in the maintenance and
repair of electronic and/or computer equipment at an accredited
vocational, trade school, or technical school or in the military
service may be substituted for two (2) years of the above
experience.
LICENSE:
Appointees will be required to possess a driver's license
valid in New Jersey only if the operation of a vehicle, rather
than employee mobility, is necessary to perform essential duties
of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of electronic circuitry, theory, and practice
particularly with regard to solid state circuitry as applied to
microcomputers.
Knowledge of data/voice telecommunications protocals and
associated wiring.
Knowledge of VOLT/OHM meters, break-out boxes, and cable
testers as applied to data and voice communications equipment.
Knowledge of the tools and test equipment such as oscilloscope,
curve tracer, logic analyzer, digital multimeters, EIA testers,
system data scope, data testers, and so forth, used for isolating
and repairing malfunctions in electronic and digital circuitry,
including microprocessors, microcomputers, and peripheral
equipment.
Knowledge of the manufacturer's diagnostic programs used for
isolating and repairing malfunctions in microcomputers and
microcomputer components.
Knowledge of the installation and techniques used for fabricating
and installing microcomputers, microcomputer components, voice
systems, and peripheral equipment.
Knowledge of the use of technical manuals as related to
configuration of terminal controllers, data and voice
communications error conditions, and microcomputer malfunctions
and error conditions, terminals, printers, modems, multiplexers,
and all other communications and peripheral equipment.
Knowledge of cable fabrication techniques.
Ability to effectively interact with system users and vendors.
Ability to read electrical/building/construction blueprints in
order to make recommendations concerning the placement
of conduits and/or communications cable installations.
Ability to read and analyze complex schematic diagrams and logic
diagrams.
Ability to use sophisticiated testing equipment such as digital
multimeters, EIA testers, system datascope, data testers, break-
out boxes, and so forth.
Ability to learn the use of a protocal analyzer for diagnosing
data communications errors.
Ability to use all electric and hand tools.
Ability to take the lead over and give suitable instructions and
guidance to other employees.
Ability to comprehend functions or computer and peripheral
equipment circuitry and components.
Ability to understand various number systems in which different
computers operate.
Ability to interpret test panel lights.
Ability to calibrate and operate test instruments.
Ability to prepare factual reports.
Ability to maintain essential records, reports, and files.
Ability to utilize various types of electronic and/or manual
recording and information systems used by the agency, office, or
related units.
Ability to read, write, speak, understand, and communicate in
English sufficiently to perform the duties of this position.
American Sign Language or Braille may also be considered as
acceptable forms of communication.
Persons with mental or physical disabilities are eligible as
long as they can perform the essential functions of the job after
reasonable accommodation is made to their known limitations. If
the accommodation cannot be made because it would cause the
employer undue hardship, such persons may not be eligible.
This job specification is applicable to the following title code: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 07691 | | L | C | | N/A | 18 | | - |
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
7/08/1997 |
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