INSTITUTIONAL TELEPHONE OPERATOR


DEFINITION

 Under the direction of a supervisor in a state institution,
 during an assigned shift, does the tasks involved in operating a
 telephone system console; provides information or routes callers
 to appropriate office or person; performs related clerical tasks;
 does related duties.

 NOTE: The examples of work for this title are for illustrative
 purposes only.  A particular position using this title may not
 perform all duties listed in this job specification.  Conversely,
 all duties performed on the job may not be listed.

NOTE:  Appointments may be made to positions requiring bilingual skills.

21813C- Bilingual in Spanish and English.
SPECIAL SKILL	
Applicants must be able to read, write, speak, understand, or communicate in 
Spanish and English sufficiently to perform the duties of this position.

EXAMPLES OF WORK:


 At an institution telephone system console, during an assigned
 shift, answers, and completes incoming and outgoing calls.

 Completes outgoing toll calls and sends telegrams.

 Ascertains the cost of and records outgoing toll calls and
 telegrams in the log, and files individual receipts in order to
 charge calls to the proper agency or unit.

 Takes message accurately and see that they reach the proper
 persons.

 Dials outgoing calls when necessary.

 Gives routine information and directs visitors.

 When working at night, receives, and records telephone reports at
 regular intervals from attendants, watchmen, and other designated
 officers.

 In emergencies, contacts proper institution officers.

 Receives and signs for registered and insured letters and
 packages.

 Performs routine clerical tasks, including receiving and sorting
 mail, stamping outgoing letters, typing reports, memoranda,
 payrolls, and menus; does filing.

 Maintains records.

 May be required to learn to utilize various types of electronic
 and/or manual recording and information systems used by the
 agency, office or related units.

 REQUIREMENTS:

      LICENSE:

      Appointee will be required to possess a driver's license
 valid in New Jersey only if the operation of a vehicle, rather
 than employee mobility, is necessary to perform the essential
 duties of the position.




 KNOWLEDGE AND ABILITIES:

 Knowledge of the mechanical problems involved in operating a
 telephone system console in a state institution.

 Knowledge of the usage involved in giving information
 courteously, accurately, and clearly.

 Knowledge of simple clerical routines.

 Ability to understand, remember, and carry out oral and written
 directions.

 Ability to learn quickly from oral and written explanations and
 from demonstrations.

 Ability to operate a telephone system console with speed and
 accuracy.

 Ability to comprehend the internal organization and policies of
 the institution.

 Ability to give accurate information in a courteous and
 understandable manner, using accepted English and enunciating
 distinctly.

 Ability to remember names, dates, persons, and occurrences.

 Ability to prepare bills.

 Ability to do simple clerical tasks, including receiving and
 sorting mail, stamping letters, and filing.

 Ability to keep records.

 Ability to learn to utilize various types of electronic and/or
 manual recording and information systems used by the agency,
 office, or related units.

 Ability to read, write, speak, understand, or communicate in
 English sufficiently to perform the duties of this position.

 Persons with mental or physical disabilities are eligible as long
 as they can perform the essential functions of the job after
 reasonable accommodation is made to their known limitations.  If
 the accommodation cannot be made because it would cause the
 employer undue hardship, such persons may not be eligible.

 This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
Job
Spec
Code
Variant
State,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
21813
S
C
40
08
N/A
A09
-
21813C
Bilingual In Spanish & English
S
C
40
08
N/A
A09
-

This job specification is for state government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

 12/18/1999